Instructions for returns and exchanges
Returned goods must be unopened and used, or be damaged or malfunctioned by non-human defects, and must retain the complete original packaging (including outer packaging carton), otherwise returns will not be accepted.
Returns cannot be accepted under the following circumstances:
The product appreciation period exceeds seven days.
The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
Slight creases on the outer packaging carton do not affect the quality of the product itself.
The packaging of returned goods is damaged and incomplete, or the invoice and accessories are missing.
Malicious or mass returns.
If you apply for a return or refund due to personal factors, if you order the same product next time, you will not be able to request another return or refund.
Return process
Contact customer service personnel → Confirm that exchange is available → Prepare complete products and invoices → Provide collection time, contact information, and address → Recycling will be carried out by the logistics entrusted by us.
Refund instructions
Credit card payers: After confirming that the return is successful, the money will be directly refunded to the original payment credit card account.
Cash on delivery: After confirming that the return is successful, the refund fee will be transferred to the bank account you provided.
